General Terms and Conditions

ANTON FLORIAN – VALTICE CASTLE HOTEL

Article I. – Initial Provisions
1.1 The operator of the ANTON FLORIAN – VALTICE CASTLE HOTEL is the trading
company Hospitality Trade s.r.o., Company ID No.: 088 10 087, Tax ID No.: CZ08810087, registered office:
Elgartova 497/12, Husovice, 614 00 Brno, registered in the Commercial Register maintained by
the Regional Court in Brno, Section C, File 115643, telephone: + 420 778 771 336, e-mail address:
info@zameckyhotelvaltice.cz, data box ID: 8v7kta3 (hereinafter referred to as
the “Provider”).
1.2 The subject of these General Terms and Conditions (hereinafter referred to as the “GTC”) is
the definition of the conditions and rules governing the relationship between the Provider and
the client – the person who books a stay and/or services of the Provider
(hereinafter referred to as the “Client”). The relationship between the Provider and the Client is governed by these GTC, which comprise
the general legal framework for their contractual relationship, except for specific cases where it is explicitly
agreed otherwise.
1.3 These GTC apply to reservations made by written booking (by post or
e-mail), in person or by telephone via the reception desk at the Provider’s premises
(Zámek 1, 691 42 Valtice), as well as to online reservations made through
the reservation system on the Provider’s website
www.zameckyhotelvaltice.cz.

Article II. – Definitions
2.1 The Client is a person who makes a reservation in any of the manners specified in Section
1.3 of these GTC. The Client is a natural person or a legal entity that does not purchase
the services in question for the purpose of their resale or trading in them. The Client may or may not
be the Guest.
2.2 The Guest is the person who is the final recipient of the reserved stay and/or services
of the Provider (hereinafter referred to as the “Guest”). The relationship between the Provider and the Guest is further governed
by the accommodation rules located at the Provider’s premises. If the Client is also
the Guest, he/she is referred to only as the Client.
2.3 The reservation system is the reservation system operated by the Provider
on the website www.zameckyhotelvaltice.cz (hereinafter referred to as the “System”), which
enables, by means of a form, the making of online reservations for stays and/or services offered by
the Provider according to currently available capacities.
2.4 At the time a reservation is made, the Client receives a Preliminary Reservation Confirmation which is an offer
of a stay made by the Provider and does not entitle the recipient to use the offered stays and/or
services. The Preliminary Reservation Confirmation contains details of the Client (first name, last name,
telephone number, e-mail address, date of birth, physical address), details of the Guest(s) (first name,
last name, telephone number, e-mail address, date of birth, physical address, nationality
if the stay is booked for a foreigner), details of the reserved stay and/or services (length of stay,
dates of stay, type of stay, room category - if included in the offer, information about
meals included, all services included in the stay), total price of the stay and/or services
and a request for payment. The Client is obliged to verify the accuracy of the information stated. Validity
The Preliminary Reservation Confirmation becomes invalid when the deadline for
payment in accordance with the request for payment contained in the Preliminary Reservation Confirmation expires. If
any discrepancies are found, the Client should immediately contact the Provider via the e-mail
address: info@zameckyhotelvaltice.cz.
2.5 A binding reservation confirmation (hereinafter referred to as the “Voucher”) issued by the Provider
entitles the recipient to use the reserved stays and/or services, provided
that the total cost of the reserved stay and/or services in accordance with Article VIII of these GTC has been paid in full.
The Voucher contains details of the Client (first name, last name, telephone number, e-mail
address, date of birth, physical address), details of the Guest(s) (first name, last name, telephone number,
e-mail address, date of birth, physical address), details of the reserved stay and/or services (length
of stay, dates of stay, type of stay, room category – if included in the offer, information about
meals included, all services included in the stay), total price of the stay and/or services
as well as payment information. The Client is obliged to verify the accuracy of the information stated.
If any discrepancies are found, the Client should immediately contact the Provider
via the e-mail address: info@zameckyhotelvaltice.cz.

Article III. – Reservation Procedure
3.1 Reservations of stays and/or services can be made by written booking (by post,
by e-mail via the Provider’s e-mail address: info@zameckyhotelvaltice.cz),
in person or by telephone via the reception desk at the Provider’s premises, or by making an online reservation
through the System.
3.2 A booking must contain the details of the Client (first name, last name, telephone number,
e-mail address, date of birth, physical address), the details of the Guest(s) (first name, last name,
telephone number, e-mail address, date of birth, physical address), details of the requested
stay and/or services (number of Guests, length of stay, date of stay, type of stay,
room category – if included in the offer, information about meals included, all services booked).
3.3 When making an online reservation, the Client selects all parameters of the requested stay
and the System subsequently verifies the availability of requested capacity for an immediate reservation.
If the requested capacity for the relevant time period and type of stay is available for immediate
reservation, the Client fills in all the information marked as mandatory in the relevant form.
The Client makes an online reservation by filling in their personal details in the reservation form,
filling in the personal details of the Guest(s) and filling in all information marked
as mandatory in the online form for the purpose of completing the reservation, by expressing their agreement with these GTC and
by sending the reservation form to the Provider.
3.4. In the case of online reservation, the Client also selects the payment method:
a) If payment by wire transfer is chosen, the Client receives a Preliminary Reservation Confirmation which
contains a request for payment. Upon timely payment, the Client receives a Voucher.
b) If payment by card is chosen, the Client is redirected to the payment gateway, where
the Client completes the chosen payment. Upon successful payment, the Client immediately receives a Voucher.
3.5. In the case of a written, in-person or telephone booking, after its
delivery to the Provider the Client receives a Preliminary Reservation Confirmation, where the request for payment is indicated.
Upon timely payment, the Client receives a Voucher.
3.6 A reservation is considered to be a binding booking for a stay and/or services at the moment
a written booking is delivered in accordance with Article III, Section 3.1, of these GTC, in the case of an in-person
reservation at the time of completion (i.e. filling in and signing) of the booking at the reception desk
at the Operator’s premises or completion of a telephone booking, and in the case of
an online reservation at the moment the reservation form is sent to the Provider. The contractual
relationship between the Provider and the Client is created upon delivery of the Preliminary Reservation Confirmation,
which the Provider sends to the Client by e-mail or post, or hands over
in person. In the case of an online reservation made through the System, the Client is sent
a Preliminary Reservation Confirmation by e-mail, to the Client’s e-mail address
specified in the reservation form submitted.
3.7 When purchasing a gift voucher, the only services that can be used are the services listed on the gift
voucher or services in the value indicated on the voucher provided by the Operator and
paid for in full before using the gift voucher. In the event
a gift voucher is not used up within the validity period, the Provider will not pay out the unused amount
associated with the gift voucher.

Article IV. – Rights and Obligations of Contracting Parties
4.1 The Client has the right:
a) To the proper provision of the stays and/or services booked by the Client, confirmed by the Provider and
paid in full; except for contingencies, crises and
unexpected circumstances (bad weather, power outages, political events, forces of nature
– floods, earthquakes, epidemic and pandemic measures, etc.), where the
Provider reserves the right to cancel a reservation already made, should any of these occur.
b) To cancel a reservation at any time prior to the commencement of the stay and/or commencement of the provision of services,
provided that the applicable Cancellation Policy is observed.
c) To make a claim in the case of defects affecting a stay and/or services in accordance with the provisions of these GTC
on claims about services.
4.2 The Client is obliged to:
a) Fully and correctly state all the essential elements necessary for making a reservation, in particular
all information marked as mandatory in the reservation form or booking.
b) Pay the Provider the full price for the reserved stay and/or services according to the chosen
payment method, no later than on the day of arrival to stay.
c) Respect legal and the Provider’s internal regulations.
d) Carefully verify the Reservation Confirmation issued by the Provider and, in the event
a mistake is discovered in the reservation, immediately contact the Provider using the contact information
indicated on the Reservation Confirmation.
4.3 The Provider is obliged to:
a) Provide the Client with information on the reservation of stay and/or services and confirm the reservation
without undue delay.
b) Arrange for the Client/Guest(s) stay and/or services to the confirmed extent and
quality.
c) Provide the Client/Guest(s) with an alternative stay and/or services at least
to the confirmed extent and quality, if the Provider is unable to provide the stay and/or services duly confirmed
and paid, for reasons other than those set out in Section 4.1(a) of these
GTC, i.e. due to technical failure or similar reasons;
in the event of cancellation of a confirmed reservation by the Provider pursuant to Section 4.1(a)
of these GTC, return to the Client an amount corresponding to the payment already made, at the latest
within 14 days of the day of effective delivery of the cancellation notice to the Client.
4.4 The Provider has the right:
a) To change a reserved and confirmed stay and/or services to that of an equivalent or higher
category, while maintaining at least the same standard and price of stay and/or services.
If it is necessary to change a stay or services to a lower category, the Provider is obliged to communicate this fact to the
Client no later than 7 days prior to the commencement of the reserved stay and/or
provision of services. If the Client expresses their
consent in writing, the price will be reduced according to the prices currently valid for the corresponding category.
If the Client does not give their explicit consent to such a change, the reservation for the stay
and/or services will be cancelled.
b) To cancel in advance or refuse the stay of a Guest who, during a previous stay with the Provider, failed to respect
the regulations applicable to the premises.
c) To adjust prices due to changes in the current exchange rate when payment is made in foreign currency.
4.5. In the event of cancellation by the Provider pursuant to Section 4.4(a) or (b),
Section 4.3(c) of these GTC will apply, as appropriate, to the refund of a payment already made
.

Article V. – Guest Arrival
5.1 Upon arrival for a stay and/or services, the Guest identifies themselves at the Provider’s premises
using a valid proof of identity and a Voucher. Upon completion of the aforementioned formalities, the Provider accommodates the Guest
and provides them with additional information on the stay and/or services. The Guest is obliged to familiarize themselves with the Accommodation Rules
and observe them during the stay.

Article VI. – Cancellation by the Client
6.1 The Client has the right to, at any time before the date of commencement of the stay and/or
provision of services in accordance with the confirmed reservation (hereinafter referred to as the “Day of Arrival”),
cancel a reserved and confirmed stay and/or services, i.e. withdraw
from a confirmed booking or a confirmed online reservation. Withdrawal by the Client
(hereinafter referred to as “Cancellation”) must be made in writing and demonstrably delivered
to the Provider at the address of its premises or to the e-mail address specified in this section,
where the expression of the Client’s will must clearly indicate their true intention
to cancel the confirmed reservation of stay and/or services. The day of Cancellation means the day
this expression of the Client’s will is delivered to the Provider at the address of its premises
or to the e-mail address specified in this section. In the event delivery of the Cancellation of
a reserved stay and/or service occurs between 17:00 and 24:00 local time,
the day of delivery of Cancellation will be deemed to be the following workday. The Provider,
in the case of Cancellation, has the right to be reimbursed for any costs due to the cancellation of the reserved and
confirmed stay and/or services (hereinafter referred to as “Cancellation Fees”), the amount of which is
dependent on the total number of days between the day of delivery of the written Cancellation in accordance with this
section to the Provider and the Day of Arrival. In the event of Cancellation of a reservation for a stay and/or
services, the Provider will, no later than 14 days after the day of delivery of the Cancellation, calculate and
refund the payment already made, reduced by the duly charged Cancellation Fees subject
to the table below. In the event the Cancellation Fees exceed the payment already made
by the Client, the Provider will charge the Client the difference between that payment and
the Cancellation Fees pursuant to this section under a separate invoice based on
the delivery of a written Cancellation of the reserved and confirmed stay and/or service,
where such invoice will be due 15 days after the day the Cancellation was made.
In accordance with Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, accommodated
Guests, as consumers, do not have the right to withdraw from a confirmed booking,
if the accommodation provider provides the performance on the specified date without charging
Cancellation Fees according to Section 6.1 of these GTC.
A reservation can only be cancelled in writing, with Cancellation being sent to the address of the Provider’s premises,
or by e-mail sent to the address info@zameckyhotelvaltice.cz.

Cancellation Fees based on the confirmed total price of the reserved stay and/or
services will be charged at a rate determined as follows.

Cancellation Policy for Refundable Rate (Refundable):
Reservations must be cancelled at least 24 hours prior to the Day of Arrival to avoid being charged the full cost of the reservation.

Cancellation Policy for Non-refundable Rate (Non-refundable):
The non-refundable rate is subject to the requirement of payment of the total cost of the accommodation on the day of reservation. In the case of Cancellation of the reservation, the amount is non-refundable and the date of the reservation cannot be changed.

Cancellation Policy for Semi-refundable Rate (Semi-refundable):
- Credit card guarantee
- The reservation can be cancelled or changed 7 days prior to arrival without charge. Cancellations or changes made less than 7 days prior to arrival will be charged a Cancellation Fee equivalent to 50% of the total price of the accommodation.

Article VII. – Terms of Payment
7.1 Current prices for stays with and services by the Provider are listed
on the website www.zameckyhotelvaltice.cz. In the event prices from different
sources are not the same, the prices listed at www.zameckyhotelvaltice.cz will prevail. In the event of seasonal change taking place during
a stay, the price applicable to the relevant season will be charged.
7.2 The Client is obliged to pay the deposit associated with the reserved stay and/or services before
the Day of Arrival, in the case of online reservation and payment by payment card immediately after
making a reservation through the payment gateway, in the case of online reservation and
payment by wire transfer within 14 days of the date of reservation based on the details
indicated on the Preliminary Reservation Confirmation, otherwise within 14 days of the day on which
a written booking was sent.
7.3 If partial payment is not made by the relevant time limit, the reservation will be automatically
cancelled. The day of payment is understood as the day on which the funds are credited to the Provider’s bank account.
Payments will be received by the Provider as net, and will not result in any costs
of any kind incurred on the Provider’s side (except for payments for maintaining the Provider’s account and
any bank fees directly charged by the bank to the Provider, but only
provided that payments are made in the correct currency), at no cost
to the Provider.

Article VIII. – Payment of Balance of Total Price of Reservation
8.1 If the reserved stay and/or services have been paid for only partially, with
the amount paid being equal to no less than 50% of the total amount, the balance of the price of the reserved stay and/or
services will be paid by the Client or Guest in full prior to the Day of Arrival, or at the latest
on the Day of Arrival, prior to the commencement of use of the first service, in the following manner:
Prior to arrival: payment by wire transfer to a bank account designated by the Provider. On the Day of Arrival:
Payment in cash, payment by credit card, or payment by vouchers accepted by the
Provider.
8.2 The Client acknowledges that in the case of failure to pay the total price of the reservation for the stay and/or
services at the latest on the Day of Arrival, in full, the Provider is not obliged to provide
the Client or Guest with the reserved stay and/or services. In such cases,
the Provider reserves the right to cancel the confirmed reservation, with the Client being obliged to pay
the Provider Cancellation Fees according to the table in Article VI, Section 6.1 of these GTC (Cancellation 1
day prior to the Day of Arrival or non-arrival without Cancellation by the Client).
In the event of the Cancellation Fees exceeding the total amount paid by the Client up until that point,
the Provider will charge the Client the difference between such amount paid and the Cancellation Fees according
to this section under a separate invoice, where in this case the invoice will be due within
15 days of the Day of Arrival.

Article IX. – Other Provisions
9.1 The Provider is not obliged to provide any compensation whatsoever for unused reserved
services.
9.2 On top of the price of the stay, a town tax determined by the currently applicable municipal ordinance of the town of Valtice will be
charged.

Article X. – Personal Data Protection
10.1 The protection of the Client’s and Guest’s personal data is governed by the Provider’s Privacy Policy
published separately on its website.

Article XI. – Claims Concerning Services
11.1 If the Client discovers any defects or deficiencies in a service provided by
the Provider, the Client is obliged to ensure that the Provider is notified of these defects or deficiencies
without undue delay following their discovery. The Client acknowledges
that claims concerning services of which the Provider is notified with a delay or after the Client’s departure cannot be considered
in any way.
11.2 When making a claim about the Provider’s services or performance, the Client is obliged to notify
the reception desk at the Provider’s premises of defects in services without undue delay. An employee
stationed at the reception desk forwards the claim to the Provider’s responsible employee, who
assesses the claim and prepares a claim protocol, the content of which includes
the Client’s identification, a description of the claimed defect in performance, the date of receipt of the claim, a remedy proposal
and the agreement between the parties involved regarding a remedy, if any.

Article XII. – Final Provisions
13.1 These GTC are published in full on the Provider's website
www.zameckyhotelvaltice.cz.
13.2 The Provider reserves the right to unilaterally amend these GTC.
13.3 The Client and the Guest are subject to the version of these GTC in force at the time the Client
makes a reservation for a stay and/or service, i.e. at the time a written booking is sent by the Client to the Provider,
at the time the Client makes a booking in person or by telephone, or at the time the reservation form is sent by the Client
to the Provider.
13.4 Rights and obligations not affected by these Terms and Conditions are governed by the relevant provisions of
Act No. 89/2012, the Civil Code, as amended.
13.5 These GTC come into force on 1 January 2021. Amendments, deviations or additions to these
GTC are only possible by means of a written agreement between the Provider and the
Client/Guest.